Shipping policy

📦 SHIPPING POLICY

The Oriel Studio

Last Updated: [20/02/2026]

1. Production Lead Time

All products sold by The Oriel Studio are manufactured or prepared to order following confirmation of the order and applicable payment.

Typical production lead times are:

  • Pre-designed models: 4–6 weeks
  • Bespoke commissions: 4–8 weeks, depending on specification

Production begins once your order has been accepted, the required payment has been received and, where applicable, final drawings or specifications have been approved.

Lead times are estimates and may vary depending on product specification, material availability and manufacturing schedules.

2. Delivery Timeframes

Delivery will be arranged once production is complete and all amounts due prior to dispatch have been paid.

Any delivery timeframes provided on our website, at checkout or separately are estimates unless expressly confirmed otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Courier or specialist transport providers
  • Weather conditions
  • Supply chain disruption
  • Transport disruption
  • Other events beyond our reasonable control

3. Delivery Method

Due to the size, weight and specialist nature of architectural glazing products, orders may be delivered via:

  • Specialist courier
  • Dedicated transport
  • Direct delivery arranged by The Oriel Studio

Unless expressly agreed otherwise, delivery is kerbside delivery only and does not include installation, positioning of the product within the property or specialist lifting equipment.

Depending on the product and delivery arrangements, delivery may require:

  • Suitable ground-level access
  • Clear and safe access routes
  • Sufficient space for the delivery vehicle
  • Assistance with unloading where advised in advance

The customer is responsible for ensuring safe and reasonable access at the delivery address and for making any unloading arrangements communicated before delivery.

4. Delivery Charges

Delivery is not included in the product price.

Delivery charges are calculated separately and may depend on factors including:

  • Delivery postcode and distance
  • Product dimensions
  • Product weight
  • Specialist transportation requirements
  • Access requirements

Due to the size and nature of structural glazing products, delivery costs can vary significantly according to the order and destination.

Where an automated delivery price cannot be calculated at checkout, The Oriel Studio will confirm the applicable delivery charge before the order is released for manufacture.

If a delivery charge is incorrectly displayed, omitted or shown as £0.00/free shipping due to a genuine technical, software, system or configuration error, we reserve the right to correct the error before the order is released for manufacture.

Where such an error occurs, we will notify the customer as soon as reasonably practicable. If the customer does not wish to proceed with the corrected delivery charge, the affected order may be cancelled and payments received refunded, provided manufacture has not commenced and subject to our Terms of Service and applicable consumer law.

Customers may alternatively arrange collection from our Watford facility without a delivery charge, subject to prior arrangement.

5. Inspection Upon Delivery

Customers should inspect goods as soon as reasonably possible following delivery.

If goods appear to be:

  • Damaged
  • Incorrect
  • Incomplete

please notify us within 48 hours where reasonably possible, providing photographs and your order number. Prompt notification allows us to investigate transport-related damage more effectively.

Nothing in this section affects your statutory rights in relation to faulty, damaged or misdescribed goods.

6. Risk & Responsibility

For consumer orders, risk in the goods passes in accordance with applicable consumer law, normally when the goods come into the physical possession of the customer or a person identified by the customer to receive them.

Following delivery, the customer is responsible for:

  • Safe and appropriate storage
  • Protecting the product from accidental damage
  • Protecting the product from weather or unsuitable environmental conditions prior to installation

Nothing in this policy limits rights or protections that cannot lawfully be excluded.

7. Failed Delivery

Where delivery cannot be completed because of circumstances attributable to the customer, including:

  • Customer absence
  • Restricted or inadequate access
  • Unsafe delivery conditions
  • Incorrect delivery information
  • Failure to make previously agreed unloading arrangements

reasonable additional delivery, redelivery and/or storage charges may apply.

Where possible, we will notify you of these charges before arranging redelivery.

8. International Shipping

We currently deliver within the United Kingdom unless otherwise agreed in writing.

Where international delivery is specifically agreed, the customer may be responsible for applicable:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Local charges

We will confirm the applicable arrangements before the order proceeds.

9. Installation Services

Where installation has been purchased as part of the order:

  • Delivery will normally be coordinated with the installation date.
  • The site must be appropriately prepared and accessible.
  • The customer is responsible for ensuring agreed site-readiness requirements have been completed.
  • Delays or additional visits resulting from the site not being ready may result in reasonable additional charges.

Please refer to our Terms of Service and applicable installation documentation for further information.